We aim to make the access request process as transparent and easy to understand as possible. When an access request is declined, the portal provides a specific decline reason to help you understand why the request could not move forward.
You can view the decline reason by clicking on the tile of the partner that declined your request.
Below is a list of the decline reasons you may see in the portal, along with an explanation of what each typically means.
Your agency doesn't meet this carrier's qualification criteria
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This request was declined because the carrier determined that their qualification criteria were not met at this time.
Carrier access already active through another platform
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This request was declined because the carrier has identified that you already have access to their platform through a different channel or platform.
Already directly appointed with this carrier
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This request was declined because the carrier has confirmed that you already have an active, direct appointment with them.
License doesn’t match the states this carrier writes in
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This request was declined because the carrier is not currently writing business in the states where you or your agency are licensed.
Carrier isn’t appointing agents in your area right now
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This request was declined because the carrier is not open to appointing new agents in your state or geographic area at this time.
Agency license is required for this carrier
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This request was declined because the carrier requires an active agency-level license and an NPN affiliated with the agency.
Your business mix doesn’t match this carrier’s appetite
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This request was declined because your current market focus or business mix does not align with the carrier’s underwriting or distribution appetite.
Carrier requires a physical storefront location
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This request was declined because the carrier requires agencies to operate from a physical storefront or retail location. Based on the address provided, this requirement was not met.
Carrier unable to reach you – please verify contact info
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This request was declined because the carrier requires additional vetting by phone or email and was unable to reach you or your agency. Please ensure your contact information is accurate and up to date in the portal.
Farmers affiliation prevents appointment with this carrier
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This request was declined because the carrier has identified an existing Farmers affiliation, which creates a conflict of interest and prevents them from moving forward at this time.
Prior appointment was terminated; carrier isn’t reinstating
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This request was declined because the carrier has identified a prior appointment that was terminated and has chosen not to reinstate access at this time.
Prior appointment was terminated
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This request was declined because the carrier has identified that your agency previously held an appointment that was terminated and is not moving forward at this time.
Carrier requires a business email
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This request was declined because the carrier requires a business email address that meets specific domain or formatting requirements, which your current email does not meet.
Carrier declined the request – reach out to support for details
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This request was declined directly by the carrier and does not fall under one of the standard decline reasons. Please contact our support team for additional details.
Agency location is too close to an existing AAA club office
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This request was declined because your agency is located within five miles of an existing AAA club office, which does not meet the carrier’s location requirements.
If you have additional questions about a declined request or need further clarification, please reach out to our support team for assistance.