Understanding The "My Policies" Section
Why Your Recently Sold Policies May Take Time to Appear
Policies may not appear in the "My Policies" section immediately after they are sold due to the timing of commission payments. Here’s what you need to know:
Understanding Policy Visibility in “My Policies”
Commission Timing
Policies typically appear in the “My Policies” section only after commissions have been paid. This process usually takes about 45 days after the end of the month in which the policy was written.
Commission Payment Schedule
Commission payments are generally disbursed on or around the 15th of each month. If a policy becomes effective close to a commission payment date, it may not appear in “My Policies” until the following payment cycle.
Carrier Data Synchronization (Important Note)
Our system does pull policy data in real time with some carrier partners; however, not all carriers provide real-time updates. Each carrier sends policy data to us on a defined cadence.
Because of this, policy visibility may vary depending on the carrier. Please review the list below to understand how often each partner sends updates.
Carrier Data Cadence
| Carrier | Data Cadence |
|---|---|
| Aegis Specialty | Daily |
| AmTrust | Hourly |
| Attune | Daily |
| biBerk | Weekly |
| Coterie | Daily |
| Delos | Daily |
| Hanover | Monthly |
| Lightspeed | Daily |
| Monoline | Instant |
| Neptune | Daily |
| Next | Instant |
| Pathpoint | Daily |
| Pie | Daily |
| Plymouth Rock | Daily |
| RLI | Daily |
| SES Risk Solutions | Weekly |
| Steadily | Weekly |
| Thimble | Daily |
Accessing Policy Details
If you need to manage or service a policy before it appears in “My Policies”, you can do so directly through the carrier’s portal. You will need to know which carrier the policy was written with to access their system.
Example Scenario
If a policy becomes effective on October 23, the commission for that policy would typically be reflected in the December 15 payment cycle, and the policy would appear in “My Policies” after that payment is processed unless the carrier provides more frequent or real-time updates.
Conclusion
If you do not see your sold policy in the "My Policies" section, it is likely due to the normal processing time for commission payments. Ensure you check back after the commission cycle, or access the carrier's portal for immediate servicing needs.