State of the Industry Report 2025

2025 State of the Industry Report

The Agency Distribution Channel at an Inflection Point

About the Report

In July 2025, First Connect conducted a comprehensive survey of our agency and carrier partners. What we learned from the respondents, 344 independent agents and 34 carrier partners, reveals not only the challenges that our industry faces but the remarkable opportunities emerging from this period of transformation.

Key Takeaways

The report reveals 3 critical insights that are defining the future of insurance distribution.

Agents Want Digital Speed and Clarity

81% of agents report increased customer expectations for speed, with a majority expecting same-day quotes and policy issuance.

Carriers Are Stepping Up with Strategic Investments

75% of carriers surveyed complete agent appointments within one week, and 35% are prioritizing technology investments focused on operational efficiency.

Blending Tech Efficiency with Human Expertise

The path forward for the industry is about moving beyond traditional transactional relationships and embracing a new model where technology amplifies, rather than replaces, the invaluable human element provided by the independent agent.

First Connect helps connect independent agents with today's “best-in-class” insurtech providers. Grow your Book of Business today with First Connect.

CONTACT

877-287-6055

sales@firstconnectinsurance.com

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