You can upload your policy in the "My Account" section of your First Connect account. You'll see the "E&O Information" box where you can update your information and upload your new E&O
Have you received an email from us that your E&O is set to expire or has expired? We try to make it as easy as possible for you to keep your compliance records as up to date as possible in our portal! In order to update your E&O:
QUICK TIP: First Connect requires minimum $1,000,000 aggregate limit of coverage and the document you submit must be either the Declaration Page of your policy or an ACORD form. Lastly, be sure that your name and/or Agency name that is listed on your First Connect portal reflects on your E&O documentation to avoid delays in approval.
1. In your First Connect Dashboard select "My Account" on the left column
2. Navigate to the "E&O Information" box. You'll see a few notifications letting you know to update your E&O
3. Click on the pencil icon in the top right corner of the E&O Information box
4. In the pop up screen, simply enter the updated information for your E&O and upload your E&O file
5. Click save! This will submit it to our team to approve
Frequently Asked Questions:
What is an Errors and Omissions policy?
An Errors and Omissions (E&O) policy is a type of professional liability insurance that protects insurance agents and agencies from claims related to mistakes, oversights, or negligence in the services they provide. It helps cover legal fees and potential settlements if a client alleges that you made an error or failed to perform a service as promised.
Why do I need an Errors and Omissions policy with First Connect?
First Connect requires all appointed agents and agencies to carry an active E&O policy to help protect both the agent and the carriers we represent. This ensures a professional standard is maintained and provides peace of mind for everyone involved in the insurance transaction.
What kind of document will you accept?
We’ll accept either a copy of your current E&O Certificate of Insurance, or a declarations page that clearly shows your agency name, effective dates, limits of liability, and policy number. First Connect cannot accept insurance binders as proof of E&O coverage. A binder is simply a temporary receipt and does not confirm that coverage is officially bound.
I can't figure out how to upload it what can I do now?
You can always email us your updated paperwork to compliance@fcis.com and a team member will assist you.
Why did my E&O not get accepted?
There are a few common reasons why an Errors and Omissions (E&O) policy may not be accepted by First Connect:
-
Name mismatch – The insured name on the policy doesn’t match the primary agent or agency name listed in your First Connect profile. We need the policy to reflect the correct licensed entity or individual.
-
Missing documentation – We didn’t receive a valid Certificate of Insurance (ACORD 25) or declarations page. Binders or incomplete documents can't be accepted.
-
Expired coverage – The E&O policy provided is expired or does not show active coverage at the time of submission.
-
Insufficient limits – The policy does not meet the required minimum coverage limits of 1,000,000
-
No mention of E&O/Professional Liability – The document submitted doesn’t clearly show that Errors and Omissions or Professional Liability coverage is included
- Limited coverage scope – Some agent E&O policies (such as those issued through Farmers programs) have limited protection levels that may not extend to the products and carriers available through First Connect. We require a policy that provides full coverage for independent brokerage business.