We're available to assist you via Live Chat, Phone or submitting a Support Request
Live Chat:
In the bottom, left hand corner of this page you'll find our FC Chatbot! You can utilize this tool to help search for frequently asked questions, or you can talk with our support team between the hours of 9:00AM-5:00PM Central Time. The chat feature is also available directly on your First Connect Dashboard.
Submit a Support Request:
To submit a Support Request, click on the "Submit a Support Request" option located in the top right corner of this page. This will allow you to reach out to our Support Team and provide them with any necessary documents, such as supporting documentation, compliance paperwork, or any other items that may be relevant to your request.
Agent Support via Phone:
If you prefer to speak with someone directly, you can reach our Support Team by calling our main line at (
877) 287-6055. Our team is available to assist you between the hours of 9:00AM-5:00PM Central Time. Simply select option 2 when prompted to speak with the support team.
If you call First Connect during peak hours, you may encounter longer than usual wait times. Instead of waiting on hold, you have the option to request a callback. Our team will call you back to provide assistance, or alternatively, you can leave a voicemail message.