Login Processes and Password Resets

This guide explains First Connect carrier login types—SSO, no-login, and username/password—plus password reset steps and credential recovery tips.

Accessing First Connect Carrier Portals

Each carrier may have a different login process, but they generally fall into one of the following categories:

Single Sign-On (SSO)

For carriers with SSO, you do not need a separate login or password. Simply access the carrier portal through your First Connect dashboard, and you’ll be signed in automatically. Look for a padlock symbol next to carriers that support SSO.

No Login Required

Some carriers allow you to bridge over and start quoting without a login. You will still receive credit for binds, as these carriers will either request your email or First Connect (FC) code during the process.

Username & Password Required

For these carriers, you must enter a username and password. These credentials are typically sent to you directly by the carrier or, in some cases, via email from First Connect.

Carrier Login Processes

Refer to the table below for details on login requirements for specific carriers.

Carrier	Login Process	Login Type	Forgot Password Process
Aegis Specialty	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
Annex Risk	The agent selects the carrier logo on the dashboard, which redirects them to the Annex Risk login page. They then enter their username and password to log in.	Username	Annex Password Reset
AssurancePlus	No login required	No Login Required
biBERK	Agent is directed to Microsoft login screen, they would input their Microsoft login details and be directed to Biberk's portal.	Username	If you experience any login issues, please contact the carrier directly at TechnicalHelpForAgents@biberk.com.
Bridger	The agent selects the carrier logo on the dashboard, which redirects them to the Bridger login page. They then enter their username and password to log in.	Username	Bridger Password Reset
Bristol West	The agent selects the carrier logo on the dashboard, which redirects them to the Bristol West login page. They then enter their username and click "Next" to proceed to the password entry page. Upon successful authentication, they are granted access to the carrier portal.	Username	Bristol West Password Reset
CNA	Agent logs in with their userID and password.	Username	CNA Password Reset
Commonwealth	The agent selects the carrier logo on the dashboard, which redirects them to the Commonwealth login page. They then enter their username and password to log in.	Username	Commonwealth Password Reset
Coterie	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
Cover Tree	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
Delos	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
ePremium	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
Employers	The agent selects the carrier logo on the dashboard, which redirects them to the Employers login page. They then enter their username and click "Next" to proceed to the password entry page. Upon successful authentication, they are granted access to the carrier portal.	Username	Employers Password Reset
First Insurance	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
Foremost	The agent selects the carrier logo on the dashboard, which redirects them to the Foremost login page. They then enter their username and click "Next" to proceed to the password entry page. Upon successful authentication, they are granted access to the carrier portal.	Username	Foremost Password Reset
Foxquilt	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
Gainsco	The agent selects the carrier logo on the dashboard, which redirects them to the Gainsco login page. They then enter their username and password to log in.	Username	Gainsco Password Reset
GeoVera	The agent selects the carrier logo on the dashboard, which redirects them to the Geovera login page. They then enter their email address and password to log in.	Username	Geovera Password Reset
Hiscox	The agent selects the carrier logo on the dashboard, which redirects them to the Hiscox login page. They then enter their email address and password to log in.	Username	Hiscox Password Reset
Jewelers Mutual	The agent selects the carrier logo on the dashboard, which redirects them to the Jeweler's Mutual login page. They then enter their username and password to log in.	Username	Jewlers Mutual Password Reset
Lamar General Agency	The agent selects the carrier logo on the dashboard, which redirects them to the Lamar login page. They then enter their username and password to log in.	Username	Lamar Password Reset
LightSpeed	The agent selects the carrier logo on the dashboard, which redirects them to the Lightspeed login page. They then enter their username and password to log in.	Username	If you experience any login issues, please contact the carrier directly at customerservice@lsins.com/ 833-404-6622.
Mile Auto	The agent selects the carrier logo on the dashboard, which redirects them to the Mile Auto login page. They then enter their username and password to log in.	Username	Mile Auto Password Reset
National General	The agent selects the carrier logo on the dashboard, which redirects them to the National General login page. They then enter their username and password to log in.	Username	NatGen Reset Password link
Neptune Flood	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
Next	The agent clicks the carrier logo on the dashboard, which seamlessly redirects them to the carrier portal with automatic sign-in.	SSO	If you encounter any issues logging in with SSO carriers, please contact our support team for assistance.
Orange	The agent selects the carrier logo on the dashboard, which redirects them to the Orange login page. They then enter their username and password to log in.	Username	If you experience any login issues, navigate to the carrier portal and select ‘forgot password’.
RLI	Agent bridges from portal and inputs email and password into the landing page	Username	RLI Forgot Password
Steadily	The agent selects the carrier logo on the dashboard, which redirects them to the Steadily login page. They are prompted to enter their login email to receive an access code. Upon receiving the code, they enter it into the Steadily portal. If the code is correct, they are granted access to the carrier portal	Username	If you experience any login issues, please contact the carrier directly at agent-support@steadily.com/ 855-408-6470.
Stonegate	The agent selects the carrier logo on the dashboard, which redirects them to the Stonegate login page. They then enter their username and password to log in.	Username	Stonegate Password Reset
Unique	The agent selects the carrier logo on the dashboard, which redirects them to the Unique login page. They then enter their username and password to log in.	Username	Unique Password Reset

Forgot Your Password?

If you forget your password, select “Forgot Password” on the carrier’s login screen to start the reset process.

For your convenience, we’ve provided direct links to password reset pages in the table above for some of our carrier partners.

Missing Username or Password Email?

Carriers usually send login details directly to your email. If you can’t find the email, try searching your inbox for messages from our carrier partners. If you still can’t locate the credentials, you can:

Contact the carrier directly

Reach out to our Agent Support Team for assistance