Creating a password
- Sign in to First Connect the way you normally do.
- Enter a new password that meets the requirements (see below), then confirm it.
- Continue to the next step to set up your second verification method.
- At least 12 characters
- Includes at least one lowercase letter
- Includes at least one uppercase letter
- Includes at least one number
- Cannot be a commonly used password
|
Question |
Answer |
|
What are the password requirements? |
At least 12 characters, with a lowercase letter, an uppercase letter, and a number. Common passwords are blocked. |
|
I forgot my password. |
Click Forgot Password on the login screen. We'll send a reset link to your email on file. |
|
How much time do I have to set up MFA? |
You have 14 days from when MFA is turned on for your agency. During those 14 days, you can defer the setup prompt and continue signing in as you do today. After 14 days, setup is required to access the portal. |
|
I'm not getting the reset email. |
Double-check the email address on your account and look in your spam folder. If you still don't see it, contact support. |
|
I can't access the email on my account. |
The reset link only goes to your verified email — there's no other way to reset your password. You'll need to regain access to your email with your email provider first, then use Forgot Password. |
|
How do I change my password? |
In the portal, click your initials in the top right → Login and Security → change password. |
Related articles
i. MFA Overview
ii. What is Multi-factor Authentication (MFA) and why First Connect requires it
iii. Creating a password
iv. How to set up Multi-factor Authentication (MFA) with an authenticator app
v. How to set up Multi-factor Authentication (MFA) with Text Message
vi. How to reset or change your password
vii. What to do if you lose access to your factor
viii. How to add or disable a Multi-Factor Authentication (MFA) method