What "Keep me signed in" means
When you log in to First Connect, you'll see a Keep me signed in checkbox on the sign-in screen. Checking it tells us that you're on a trusted device, so we'll skip the second verification step on that device for a while.
How it works
- Check the box when you sign in on a device you use regularly (your work laptop, your phone).
- On that device, you can stay signed in for up to 7 days without being asked for your second verification code.
- You'll still enter your email and password each time you sign in — only the second factor is skipped.
When to leave it unchecked
Leave the box unchecked when you're signing in on a device that isn't yours — a shared computer, a hotel kiosk, or a colleague's machine. This makes sure no one else can get into your account if they use that device after you.
Why your session might end early
Your trusted-device session can reset before 7 days are up. Common reasons:
- You signed out — signing out clears the trust on that device, so the next sign-in will ask for your second factor again.
- You're signing in from a different device or browser than the one you trusted. Each device is trusted separately.
- You cleared your browser cookies or used private/incognito mode.
If your session is ending much earlier than 7 days and none of the above applies, contact support so we can look into it.
Related articles
i. MFA Overview
ii. What is Multi-factor Authentication (MFA) and why First Connect requires it
iii. Creating a password
iv. How to set up Multi-factor Authentication (MFA) with an authenticator app
v. How to set up Multi-factor Authentication (MFA) with Text Message
vi. How to reset or change your password
vii. What to do if you lose access to your factor
viii. How to add or disable a Multi-Factor Authentication (MFA) method